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Privacy Policy

Use Of Site: This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. AFK Reef Supplies and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if AFK Reef Supplies believes that customer conduct violates applicable law or is harmful to the interests of AFK Reef Supplies and its subsidiaries.

Returns: All returns and/or exchanges must be made within 2 days of receipt.

Products may only be returned unused, and in original unopened packaging.

AFK Reef Supplies reserves the right to charge a non-refundable 30% restocking charge for any/all returned merchandise (excluding exchanges) and AFK will not be responsible for return shipping charges.

Original shipping charges are non-refundable.

All returned or exchanged goods must be pre-authorized prior to return, any items returned without authorization will be declined.

AFK Reef Supplies will not be held responsible for any/all shipping delays that may occur. In the event of damage by the carrier, a claim will be filed with the carrier. Once the claim has been settled by the carrier, your original order will be re-shipped to you at no additional cost. If you wish to return the damaged goods for a refund or credit, the 30% restocking charge will be applied.

Special order & sale items are not returnable under any circumstances.

Dry Good Order cancellations may also be subject to a 30% restocking charge.

In case of pricing error on the site the product will not be sold at the advertised price and the client will be communicated the new price before shipping of the item.

Quarantine: All livestock must be quarantined for a 4 week period before introducing into your tank. Warranty will not be provided in any circumstance where your quarantine tank is smaller then 25 gal.

Our livestock guarantee does not include any replacement animals.

We will not accept any returns or exchanges on livestock.

Order cancellation on live goods (excluding live rock), will require a 30% non-refundable re-stocking charge. Live goods that are specially ordered are non-refundable.

Cancellation on live rock will require a 30% non-refundable charge. Live rock that is specially ordered is non-refundable.

Special Orders include but are not limited to:

Echinoderms, Cucumbers and Nudibranchs: As a result of the delicate nature of these animals, our livestock guarantee will not apply. Special restrictions will apply on select fish as well and you should consult with our livestock department prior to any/ all livestock orders.