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Shipping Policies

Dry Goods Shipping

 

  1. AFK ships dry goods via either Canada Post or UPS unless otherwise specified at the time the order is placed. Upon request, we will ship your dry goods as per your specifications
  2. Dry goods are shipped with full insurance according to the carriers policy. Insurance will be added to all orders at a cost of $1.75 for the first $100.00, and $.85/$100.00 thereafter. Please note that insurance is provided by the carrier of choice, not AFK.
  3. Shipping rates are calculated at the time of check-out. AFK reserves the right to adjust shipping costs accordingly if required. Please note that if the shipping cost is more than stated on the website at time of check out, you will be contacted for confirmation before your order is shipped.

 

 Live Goods


  • For regional orders (MARITIMES) we can ship by bus, but please note:

LIVE ARRIVAL WILL NOT BE GUARANTEED ON BUS & UPS ORDERS SORRY.

  • Packaging charges will be applied to all orders containing live goods. Box charges are as follows Small (2-7 items): $10.00, (8+ items): $12.00. There is no additional box charge for live rock orders. There will be no box charge on orders in excess of $400.00. We will do our best to ensure that your product is packaged in the smallest package while providing the greatest possible protection of the animals to ensure they arrive to you safely and in good health. Heat is used when warranted for an additional cost of $1.00 per heat 

     

  •   AFK guarantees that your live goods order will arrive to you alive. In addition, we guarantee that all livestock purchased from us will remain in alive for a 24 hour period after arrival. If in the unfortunate event this is not the case, we require the following:

    • Your livestock is properly acclimated to your tank in a timely manner (within 4 hours) upon receipt.
    • You must notify AFK within 24 hours of delivery by email or telephone. If this takes place on a holiday, the time stamp on the voice mail or email will be used as the time of receipt.
    • Dead livestock is to be returned to AFK within 48 hours of notification with a sample of your aquarium water. Dead livestock is to be shipped Canada Post Priority Mail. There will be no cash reimbursements.
    • A replacement animal or an AFK in house credit will be given for the price of the livestock returned to AFK (credit does not include any original box, packaging or shipping charges). If a replacement is requested, the customer is responsible for any/all box, packaging and shipping expenses incurred for shipping the replacement animal.
  • AFK livestock guarantee does not pertain to replacement animals.
  • Livestock death/damage due to carrier mishandling must be claimed through the carrier.
  • The above only applies to orders that are shipped via Air Cargo Guaranteed Service.
  • In order for the guarantee to be valid, all of the above conditions must be met.
  • Please note that AFK will accept no returns/exchanges on livestock.
  • In the event of an order cancellation on live goods (excluding live rock), AFK reserves the right to charge a non-refundable 30% re-stocking charge. Live goods that are specially ordered are non-refundable.
  • In the event of an order cancellation on live rock, AFK reserves the right to charge a non-refundable 20% re-stocking charge. Live rock that is specially ordered is non-refundable, and the customer will be responsible for 100% of the order.
  • Echinoderms, Cucumbers and Nudibranchs: AFK will take every measure to ensure that your animal arrives in a healthy condition. However, due to the extremely delicate nature of these animals, the livestock guarantee does not apply. Certain restrictions apply on select fish as well. Please refer to our Saltwater Fish section for details.

 

 

FREE SHIPPING ON DOMESTIC (WITHIN Maritimes) DRY GOOD ORDERS OVER $400.00!*



ALL LIGHTING SYSTEM ORDERS OVER $500.00 ONLY PAY 50% OF SHIPPING ON DOMESTIC ORDERS!

ALL FLUORESCENT BULB ORDERS OF 12 BULBS OR MORE OVER $250.00 PAY ONLY 50% OF SHIPPING ON DOMESTIC ORDERS!

*Does not apply to salt, chiller, aquarium, sump, sand, ETC. (very heavy) orders.